CUSTOMER → REPUTATION
REPUTATION AUTOMATION
The experience is delivered during the service. The reputation is built in the days after it. Reputation automation asks the right customers at the right moment, in an appropriate way, so the experience you delivered is reflected where future customers are looking.
Automate appropriate review-request workflows after customer interactions.
BOOK A STRATEGY CALL SEE HOW IT WORKSWHAT IT DOES
WHAT THE SYSTEM ACTUALLY HANDLES
The work below is what the system takes off your team, inside rules you approve before go-live.
- Runs review-request workflows after appropriate customer interactions
- Times requests around the interaction rather than on a fixed schedule
- Keeps requests consistent without depending on a busy team remembering
- Routes dissatisfied responses toward the business rather than into public reviews
- Keeps the process within the rules and policies of the platforms involved
THE FLOW
HOW IT RUNS, STEP BY STEP
A configured flow, not a generic chatbot. Every step below is agreed during design.
- 01 INTERACTION A customer interaction is completed.
- 02 TIMING The appropriate moment to ask is identified.
- 03 REQUEST The review request is sent appropriately.
- 04 ROUTE Negative signals are directed to the business first.
- 05 TRACK Requests and outcomes are recorded.
WHAT CHANGES
WHAT YOU SHOULD SEE IN PRACTICE
Observable behaviour, not promised numbers. We measure these against your own baseline.
- Review requests sent consistently rather than occasionally
- Dissatisfied responses routed to your team first
- A reputation process that does not depend on who remembered
QUESTIONS
REPUTATION AUTOMATION — COMMON QUESTIONS
The questions that come up most often before a decision.
Do you guarantee more reviews?
No. The system automates appropriate requests and timing. Whether customers leave a review is their decision, and we do not promise a rating outcome.
Is this compliant with review platform policies?
Workflows are designed to stay within the rules and policies of the platforms involved. What that means in practice depends on the platforms your business uses.
Can it handle unhappy customers?
It can route dissatisfied responses to your team first, so the issue is dealt with directly rather than only in public.
NEXT STEP
HOW MUCH REVENUE COULD YOU BE LEAVING BEHIND?
Let's identify where your business is losing opportunities and determine whether AI can help capture more of them.